Vergemaria Care

Engineered Support

Our dedicated team provides rapid assistance for all your device and order inquiries. We ensure swift resolutions while strictly adhering to age verification protocols.

24hr

Response

21+

Age Verified

Zero

Leak Paths

Direct Line

Connect with Our Team

For device inquiries, order tracking, or technical assistance, use the form below. We aim for a 24-hour response time.

Troubleshooting

Device Essentials

Find immediate solutions to common operational questions regarding your Vergemaria device.

Pod Seating

LED Indicators

Battery Care

Ensure your closed-loop pod is fully seated with a magnetic snap. A slight click confirms proper connection for optimal draw activation.

Refer to the LED light sequence for battery status and error codes. A solid pink indicates charging; a blinking pink suggests a connection issue.

For optimal performance, charge your device using the provided USB-C cable. Avoid extreme temperatures and over-discharging to prolong battery life.